Terms and conditions of sale

General Terms and Conditions of Sale

(Last updated: 03/03/2022)

I. Scope and Acceptance of the Terms

These terms apply to all offers and deliveries, as well as to all product delivery contracts, unless otherwise stated in writing. Any modifications or additions shall only be binding if confirmed in writing by us. All customers are deemed to be aware of and to have accepted our general terms and conditions of sale, delivery, and payment. Even if the customer's purchase conditions are contradictory, our terms shall remain applicable unless otherwise agreed in writing in advance. Concessions, statements, and agreements made by representatives of DL PARTS are only binding if confirmed in writing by DL PARTS.

II. Prices, Offers, and Orders

All prices listed in our price lists or on the website are exclusive of VAT and provided for informational purposes only. Our prices are calculated ex-warehouse in Somme-Leuze, Belgium. Prices may be adjusted at any time according to market trends, without prior notice. Unless expressly agreed otherwise, our offers and prices are always non-binding and subject to prior sale. Offers are made based on the specifications and information provided in the customer's request for quotation. When placing an order, the buyer must ensure that the quantity, specifications, and any other relevant details of the ordered items are clearly stated, along with any pre-contractual proposals they wish to refer to. We accept no liability for supply errors resulting from a lack of clarity or any other fault attributable to the buyer during the ordering process.

III. Delivery and Lead Time

Delivery times are provided for informational purposes only. Unless expressly stated otherwise, delivery delays shall not entitle the customer to cancel the order or claim any compensation. The seller reserves the right to make partial deliveries. If circumstances make delivery or performance impossible — particularly in cases of force majeure such as strikes, lockouts, accidents, illness, bad weather, embargoes, import/export restrictions, cessation of production or supply by the manufacturer, etc. — we expressly reserve the right to terminate our obligations without compensation. We shall not be held liable for delays caused by third parties involved in the delivery process. Shipping costs are the responsibility of the customer, regardless of the order amount.

IV. Risk and Transfer of Ownership

Goods are shipped at the buyer’s risk, except where the carrier may be held liable. Claims for breakage, loss, or shortages must be submitted to the carrier at the time of delivery and to DL PARTS within 2 days of delivery at the latest. All delivered and to-be-delivered items remain the exclusive property of DL PARTS until all claims DL PARTS holds or may hold against the buyer — for any reason — are fully settled. Until ownership has been transferred to the buyer, the buyer may not grant any rights to third parties over these items.

V. Claims and Liability

Our items are guaranteed against visible defects for a period of 7 days following receipt. In the case of non-visible defects, DL PARTS remains liable for three months after delivery. All complaints must be sent to us by registered mail within this period; otherwise, DL PARTS declines all responsibility. The warranty will not exceed that provided by our supplier. No returns will be accepted without our prior agreement. Our return and warranty conditions can be provided upon request.

VI. Payment

Unless otherwise stated, all invoices are payable within 30 days from the invoice date, without any discount. Any invoice not contested within 8 days of receipt will be deemed definitively accepted by the client. The buyer waives the right to apply any form of offsetting, as provided in Article 1289 of the Civil Code. Any overdue amount shall automatically incur a fixed penalty of 20% of the amount due, with a minimum of €50 for administrative recovery costs, plus interest of 1.5% per month (any started month counting as a full month), until full and final payment is made. All costs incurred for the recovery of amounts owed by the client will be borne by the client. Failure to pay an invoice by the due date may also result in the closure of the client's account and the requirement of advance payment or cash on delivery for future orders.

VII. Copyright

Partial or full reproduction or distribution of price lists, brochures, leaflets, illustrations, charts, or technical data provided by DL PARTS, for any purpose, is prohibited without the express consent of DL PARTS. DL PARTS accepts no responsibility for any errors, incorrect data, or prices that may appear in such materials.

VIII. Jurisdiction

In the event of a dispute, the Commercial Court of Liège – Marche-en-Famenne Division – shall have sole jurisdiction, and Belgian law shall apply.